Operations Specialist (f/m/d) - China Market

Permanent employee, Full-time · Berlin, hybrid

Your role

eClear is looking for a highly organized operations professional to become the operational backbone of our ClearCustoms product for the Chinese market. You will be the link between our Chinese partners, Leipzig operations hub, and internal teams - ensuring seamless customs clearance operations and exceptional service delivery.

You will own the full operational cycle for cross-border ecommerce starting with customs document preparation and ending with tracking return shipments. You thrive in environments where attention to detail, clear communication across cultures, and independent execution matter every single day.

If you get satisfaction from keeping complex operations running smoothly, think naturally in systems and processes, and can switch effortlessly between Mandarin and English while managing multiple stakeholders - this role offers real ownership and growth potential.

What you will do

Serve as operational SPOC for Chinese partners on all ClearCustoms matters - from daily status updates to escalation management
Coordinate customs clearance operations: Track shipments at Leipzig airport, communicate status updates to Chinese partners, manage documentations for customs-destroyed items.
Manage invoicing and reporting: Support the preparation of bi-weekly invoices and other related tasks as needed, maintain organized operational documentations, conduct regular client meetings
Liaise with logistics partners: Coordinate with last-mile service providers and ensure smooth handoffs
Optimize operational processes: Identify ineffiencies, propose improvements, and implement solutions that increase accuracy and reduce response time
Build trusted relationships: Establish yourself as the reliable go-to person for operational questions, maintaining strong partnerships with Chinese clients
Travel as needed: Visit Chinese partners (~4 trips/year) and work regularly from Leipzig airport operations hub and our office in Berlin Mitte

Your profile

Essential:

Native-level Mandarin and fluent English (C1+) - you write and speak both with precision and cultural awareness
Deep understanding of Chinese business culture - you know how to navigate communication styles, relationship dynamics, and stakeholder expectations
Exceptional organizational skills - you naturally create systems to manage parallel workflows, track details, and maintain accuracy under pressure
Microsoft Office proficiency, particularly Excel for daily data tracking
Clear, adaptable communication - you tailor your tone and approach depending on whether you are updating a partner on WeChat, escalating internally, or moderating a client meeting
Process-oriented thinking - you don't just execute tasks, you see patterns and opportunities to make operations more efficient
Ownership mentality - you take initiative, follow through independently, and go beyond your job description when it matters
Flexibility for travel - comfortable with regular trips to Leipzig, occasional Berlin visits, and ~4 trips to China per year
Location: This role is based in Leipzig or Berlin, with regular presencerequiredat Leipzig airport for operational coordination. If you're not currently in Leipzig or Berlin, openness to relocate or travel regularly is essential.

Nice to have:

Experience in customs, logistics, or import/export operations
German language skills (B1+)
WeChat experience for professional communication

Deine ersten Monate bei uns

Your first months with us

Month 1: You get to know the main stakeholders and operational processes at eClear and can articulate the complete operational workflow

Month 2: You master this workflow and execute all core tasks (tracking, invoicing, documentation, logistics coordination) independently with accuracy

Month 3: You've built relationships with key stakeholders and begin taking ownership of routine Chinese partner communications

Month 3-6: Create organized documentation that any team member can navigate

Month 6-12: Identify and implement 2-3 process improvements that increase efficiency or accuracy & independently moderate client meetings as trusted SPOC

Why us?

Real ownership and growth - prove your ability to optimize processes, with a clear path to Operations Manager
Attractive package - competitive compensation, 30 days vacation and company pension scheme
Professional, international teamenvironment - work with a highly professional, international team
Modern tools and autonomy - WeChat, Microsoft Office suite, and hybrid flexibility to structure your work effectively

Ready to become the operational anchor for our China market? We'd love to hear from you.

Apply for this job

About us

eClear AG is a banking-regulated payment facilitator providing EU-wide customs and VAT clearing as an embedded checkout-solution for e-Commerce marketplaces and digital platforms. With our software products and services, all tax, customs and payment processes in cross-border online trade are automated and significantly simplified.

Deine Rolle

eClear is looking for a highly organized operations professional to become the operational backbone of our ClearCustoms product for the Chinese market. You'll be the link between our Chinese partners, Leipzig operations hub, and internal teams - ensuring seamless customs clearance operations and exceptional service delivery.

You'll own the full operational cycle for cross-border ecommerce starting with customs document preparation and ending with tracking return shipments. You thrive in environments where attention to detail, clear communication across cultures, and independent execution matter every single day.

What you'll do

Serve as operational SPOC for Chinese partners on all ClearCustomsmatters - from daily status updates to escalation management
Coordinate customs clearance operations: Track shipments at Leipzig airport, communicate status updates to Chinese partners, manage documentation for customs-destroyed items
Manage invoicing and reporting: Support the preparation of bi-weekly invoices and other related tasks as needed, maintain organized operational documentation, conduct regular client meetings
Liaise with logistics partners: Coordinate with last-mile service providers and ensure smooth handoffs
Optimize operational processes: Identify inefficiencies, propose improvements, and implement solutions that increase accuracy and reduce response time
Build trusted relationships: Establish yourself as the reliable go-to person for operational questions, maintaining strong partnerships with Chinese clients
Travel as needed: Visit Chinese partners (~4 trips/year) and work regularly from Leipzig airport operations hub and our office in Berlin Mitte

Dein Profil

Essential:

Native-level Mandarin and fluent English (C1+) - you write and speak both with precision and cultural awareness
Deep understanding of Chinese business culture - you know how to navigate communication styles, relationship dynamics, and stakeholder expectations
Exceptional organizational skills - you naturally create systems to manage parallel workflows, track details, and maintain accuracy under pressure
Microsoft Office proficiency, particularly Excel for daily data tracking
Clear, adaptable communication - you tailor your tone and approach depending on whether you're updating a partner on WeChat, escalating internally, or moderating a client meeting
Process-oriented thinking - you don't just execute tasks, you see patterns and opportunities to make operations more efficient
Ownership mentality - you take initiative, follow through independently, and go beyond your job description when it matters
Flexibility for travel - comfortable with regular trips to Leipzig, occasional Berlin visits, and ~4 China trips per year
Location: This role is based in Leipzig or Berlin, with regular presencerequiredat Leipzig airport for operational coordination. If you're not currently in Leipzig or Berlin, openness to relocate or travel regularly is essential.

Nice to have:

Experience in customs, logistics, or import/export operations
German language skills (B1+)
WeChat experience for professional communication

Deine ersten Monate bei uns

Your first months with us

Month 1: You get to know the main stakeholders and operational processes at eClear and can articulate the complete operational workflow

Month 2: You master this workflow and execute all core tasks (tracking, invoicing, documentation, logistics coordination) independently with accuracy

Month 3: You've built relationships with key stakeholders and begin taking ownership of routine Chinese partner communications

Month 3-6: Create organized documentation that any team member can navigate

Month 6-12: Identify and implement 2-3 process improvements that increase efficiency or accuracy & independently moderate client meetings as trusted SPOC

Warum wir?

Why eClear?

Real ownership and growth - prove your ability to optimizeprocesses, with a clear path to Operations Manager
Attractive package – competitive compensation, 30 days vacation and company pension scheme
Professional, international team environment - work with a highly professional, international team
Modern tools and autonomy- WeChat, Microsoft Office suite, and hybrid flexibility to structure your work effectively

Ready to become the operational anchor for our China market? We'd love to hear from you.

Apply for this job

Über uns

Die eClear AG bietet EU-weites Zoll- und Umsatzsteuer-Clearing als eingebettete Checkout-Lösung für Marktplätze und digitale Plattformen im E-Commerce an. Mit unseren cloud-basierten Lösungen werden alle Steuer-, Zoll- und Payment-Prozesse im grenzüberschreitenden Onlinehandel automatisiert und maßgeblich vereinfacht.

Apply for this job

Your application

We appreciate your interest in eClear AG. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at hr@eclear.com.